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PSIshieldMS Managed Service Support Suite is an affordable total support and services solution. PSIshieldMS is an integrated suite of monitoring, technical support and cloud based platform providing comprehensive technical and managed support services. At the heart of the PSIshieldMS Support Suite is our branded remote monitoring and management platform. PSIshieldMS''s innovative monitoring and management system allows PSI to employ a proactive technical support model as opposed to traditional reactive break-fix support provided by most managed service providers. With PSIshieldRM we provides 24/7 real-time monitoring of your critical systems and services including servers, workstation, network devices, anti-virus, backup systems and more. |
PSIshieldRM alerts our Network Support Center of any
problems immediately allowing us to quickly respond mitigating
further problems and minimizing the impact to your operation. PSIsheildMS's
remote management platform allows our technical support staff to
remotely deploy technical support resulting in rapid problem resolution
and maximum uptime. Through our PSIshieldMS Central Dashboard our Network Support Center staff
will proactively monitor your network systems for any occurrence that may require
attention. The PSIshieldMS Support Suite includes integrated
add-on cloud and premise based applications designed to provide network
security, data protection, and maximize productivity.
PSIshieldMS offers four affordably priced packages that includes
a combination of 24/7 real-time monitoring, telephone, remote access and
on-site support to ensure your network operates at the highest levels of
performance.
PSIshieldMS Service Features
- § Unlimited Telephone and Remote Support
- § Regularly Scheduled On-site Systems Check-up Visit
- § Remote and On-site Support As Needed
- § Rapid Remote Technical Support
- § 24/7 Monitoring of Servers, Workstations and Critical Systems including Backup and Anti-Virus.
- § Network Systems Support
- § Application Support (primary support for proprietary software is provided by software vendor with PSI assistance)
- § Proactive support to minimize impact to your operation
- § Web Filtering
- § Web Monitoring Security
- § Anti-Virus / Anti-Spyware Protection
- § Hosted Backup
PSIShieldMS support covers servers, workstations, printers, switches, routers, wireless systems network,
network attached storage (NAS), VoIP Systems, operating systems and server operating systems. PSIshieldRM can support proprietary applications with customer support
terms.. Regular maintenance will be performed to insure network
systems are at top performance.
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PSIshieldMS Standard |
§ 24/7 Real-time Remote Monitoring of Critical Systems (Desktops and Servers) § Real-time alert notification of system problems |
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PSIshiledMS Plus |
§ 24/7 Real-time Remote Monitoring of Critical Systems (Desktops and Servers) § Unlimited Telephone and Remote Support. § Discounted Rate for On-site Support |
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§ 24/7 Real-time Remote Monitoring of Critical Systems (Desktops and Servers) § Unlimited Telephone and Remote Support. § 8 Hours of On-Site Support Included as needed. § 2 Hour Monthly On-site Checkup Visit § Discounted Rate for On-site Support over 5 hours (if required). § No Travel Call Charge for On-Site Visits |
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§ 24/7 Real-time Remote Monitoring of Critical Systems (Desktops and Servers) § Unlimited Telephone and Remote Support. § Unlimited On-Site Support as needed* § 2 Hour Monthly On-site Checkup Visit § No Travel Call Charge for On-Site Visit |
- § Web Filtering System
- § Internet Security with Web Monitoring and Virus Scanning
- § Remote Backup and Recovery
- § Anti-Virus / Anti-Spyware Protection
Download Data Sheets
PSIshieldMS Datasheet PSIshieldMS Server Datasheet PSIshieldMS Workstation Datasheet PSIshieldMS Backup Cloud Datasheet
E-mail: info@psiits.com
